Refunds are an important part of building trust with learners. Kredata follows Udemy’s official refund guidelines, summarized here for clarity.

1. 30-Day Refund Guarantee

• Most courses can be refunded within 30 days of purchase.
• Refunds cannot be processed after 30 days.

2. Situations Where Refunds May Be Denied

Udemy may reject refunds if:

• A large portion of the course has been consumed.
• Multiple refunds are requested for the same course.
• Frequent refund requests are made across courses.
• The account violates Udemy’s terms.
• A third-party processor already issued a refund.

3. Credit Refunds

Some payments can only be refunded as Udemy credits, not cash. This applies to purchases made via:

• Apple App Store (iOS)
• Certain bank transfers, Pix, Oxxo, Boleto Bancário
• Udemy credits themselves

4. Subscription Plans

• Subscriptions on Udemy.com do not carry the 30-day guarantee.
• Refunds are generally not available unless required by law.
• Free trials can be canceled before billing.
• Mobile app subscriptions must be refunded through Apple or Google.

5. Third-Party Purchases

If a course is purchased via a third-party promotion, refunds must be requested from that seller. Udemy cannot process them.

6. Coaching Services

For Udemy’s 1-on-1 coaching:

• Non-refundable unless canceled 48 hours before the session.
• Full refund if the instructor cancels or fails to attend.
• No refund if the learner misses the session.

7. How to Request a Refund

Refunds can be requested directly through Udemy’s platform. The process is simple and takes less than a minute. For step-by-step instructions, visit Udemy Refund Policy.